FAQs
How do I Order?
First build the cookie box of your dreams!
All orders for each week need to be placed by Sunday.
In your cart, choose if you would like to pick up or ship your order.
If you are picking up, choose the date and time you would like to pick up your order.
For shipping choose the date you would like us to dispatch your cookies-we ship every Wednesday. Then at check out choose your preferred shipping method and transit time. Orders can be placed up to 30 days in advance (or as long as the seasonal menu is offered) if you want to plan ahead!
What is the Core Menu?
These our your handpicked, bestselling favourite flavours! Always available so you know you can always get your favourite!
But of course we also like to spice things up by sprinkling in a constant rotation of seasonal flavours too!
How long do the cookies last?
Cookies are fresh for 7 days from the date they are shipped. If you would like to extend your enjoyment time most of our cookies freeze great! See "Can I freeze my cookies?" for details!
Can I freeze my cookies?
Yes! Most of our cookie flavours freeze fantastically!
For best results: Place cookies (in their bags) in a tupperware of freezer bag before placing in the freezer. Then when you pull them out leave them in this second layer until fully defrosted. (For a single cookie transfer that cookie to another container when you pull it out.) This second layer helps the condensation build on the outer layer, less on the inner layer with the cookie.
The following flavours do not freezer as well in my opinion:
Strawberry Crunch, Raspberry Pistachio Sugar Cookie & Lemon Blueberry Crumble: The jam centres make them a little softer when they are froze.
Tuffi Frutti: The cereal top loses its crunch when frozen.
Toasted Matcha: The brulee top loses it crunch when frozen.
How will my cookies be packaged?
All cookies are individually sealed to preserve freshness.
Shipped orders are placed in a single layer in box, tightly wrap in bubble wrap. This box is then sealed in a mailer bag to keep your cookies safe from the elements.
Can I shop in person?
While we do not yet have a storefront, one day, we have 2 great options for you!
1) Check out the schedule tab to find where our next pop-up shop will be!
2) Check out one of the fantastic shops that carry our cookies!
Common Place in Kincardine, On.
Little Blue Coffee Shop in Tiverton, On.
The Den Juice Co in Goderich, On.
Where can I pick up my order?
Orders can be picked up from 197 Birchwood Ave, Tiverton, On. N0G2T0
Please be advised this is a residential address.
Ingredient Transparency
We completely understand the need to want to know the origins and processes of the premade ingredients we included in our products. The following reference guide is to help serve to make an informed decision if our products are right for you or not. Please do not hesitate to ask if you have further questions.
Labeled Vegan or Stated Vegan in product details:
Biscoff Cookies & Butter, Candy Canes, Chocolate (Chips, Chunks, White Chips), Condensed Coconut Milk, Flavourings, Oat Milk, Sandwich Cookies (Lemon & Maple), Sprinkles, Sugars (White, Brown, Icing, Molasses), Vegan Butter, Vegan Marshmallows
Accidentally Vegan:
Chocolate Bar Chunks, Fruity Hoops Cereal, Jam (Blueberry, Strawberry, Raspberry), Oreos (Original, Golden, Mint), Sweetened Shredded Coconut
Other:
Colours: No animal products included, company does not test on animals
Shipping Policy
Shipping Policy
At Tree-eats, we are committed to delivering your cookies in a timely and secure manner. Please review the following details regarding our shipping practices:
Order Cut Off
Order by Sunday and we'll ship your cookies out Wednesday!
Order Processing & Dispatch
All orders are prepared and dispatched from our facility on the Wednesday of the shipping week you selected at checkout. Your order will be shipped via the carrier and method you chose, and we strive to ensure all packages leave our facility on schedule.
Shipping Times
Please note that while we ship orders promptly, we cannot guarantee delivery times. Delays may occur and are the responsibility of the shipping carrier. We do not assume liability for any delays once your order has been handed off to the carrier.
Packaging & Damages
Our cookies are carefully packaged to help prevent breakage or damage during transit. However, once in the hands of the shipping carrier, Tree-eats is not liable for any damage that may occur in transport. If your package arrives damaged, we recommend filing a claim directly with the carrier.
Warm Weather & Summer Shipping
We do ship year-round, including during the summer months. Please be advised that warm temperatures may lead to melting, especially of fillings and frostings. For best results during hotter months, we strongly recommend selecting an overnight or express shipping option at checkout.
Upon arrival, we suggest placing your package in the refrigerator for 20 minutes before unboxing to help the cookies cool down and minimize any damage caused by heat during shipping.